We want you to be completely happy with your purchase from ELVTD. If you encounter any issue with your order, we will do our best to make it right.
To begin your return, please reach out to firstname.lastname@example.org with your order number and details on the return or exchange.
Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 35 days from the original shipping date.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $6 handling fee on all refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at email@example.com.
We replace items if they are defective or damaged. If you need to exchange it for the same item, please contact firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.